by John W. Cowan of KPMG, Montreal, March 31, 1997
73076/JWC/06/fap
Contents
| I |
Introduction |
| II |
Types
of Information Technology |
|
A. |
Electronic Data Interchange EDI |
|
B. |
Global Positioning Systems GPS |
|
C. |
Geographic Information Systems GIS |
|
D. |
Automatic Equipment Identification AEI |
|
E. |
Mobile Communications MC |
|
F. |
Electronic Funds Transfer EFT |
| III |
Information
Technology Applications |
|
A. |
Intelligent Vehicle Systems IVS |
|
B. |
Traffic Management Systems TMS |
|
C. |
Fleet Management Systems FMS |
|
D. |
Just in time JIT |
|
E. |
Tracking Systems |
|
F. |
Positioning Systems |
|
G. |
Bar Coding |
|
H. |
Internet |
|
I. |
Electronic Commerce |
|
J. |
Future Technology |
| IV |
Issues
in Information Technology and Transportation |
|
A. |
Information Technology Issues |
|
B. |
Trends in Transportation |
I.
INTRODUCTION
The
objective of this paper are three-fold:
- To outline the major types of information
technology (IT) which are available to the transportation
industry today.
- To review how these technologies are
applied to various modes and business sectors in the transportation
industry.
- To identify future issues and developments
for technology and transportation
The report is divided into two main sections.
The first section oulines the six major types of information
technology available today for use in the transportation industry.
The second section provides details on the various applications
of the above technology to transportation. Overall, the report
provides a synopsis of the state-of-the-art in information
technology as applied to transportation.
II.
TYPES OF INFORMATION TECHNOLOGY
The following 6 primary types of information
technology are currently employed in the transportation industry:
- EDI Electronic Data Interchange
- GPS Global Positioning Systems
- GIS Geographic Information Systems
- AEI Automatic Equipment Identification
- MC- Mobile Communications
- EFT- Electronic Funds Transfer
The various technologies are often combined
creating new applications for the transportation industry.
A. Electronic Data Interchange EDI
EDI is defined as the computer to computer exchange of data
by independent business entities in a standardized electronic
form. EDI is employed to allow the automatic processing of
data from information exchanges between independent business
entities. It enables shippers, carrierrs, and related parties
to communicate efficiently via an electronic medium, enabling
the operation of a seamless transportation system.
EDI facilitates the movement of goods:
- from: initial customer request e.g. request for package pick-up via telephone/modem
- through: equipment supply and pickup e.g. request routed electronically to courier company,
- through: efficient cargo handling by carriers e.g. package tracked through its journey via bar-coded and satellite tracking,
- to: ultimate destination and customer e.g. receipt confirmed by electronic signature,
- including: invoicing, documentation,
and financial transactions -e.g. payment made directly from
the financial institution to courier company, using direct
debit.
The major benefits of EDI are as follows:
- Minimizes manual data entrythe same entry, such as company name and date not repeated for each step.
- Increases transaction speedthe electronic highway is faster than the post of fice.
- Increases accuracythere is less chance of mistakes being made, usually associated with repetitive data entry.
- Lowers communications costscommunication via telephone lines is cheaper than by courier or the post office, and is paperless.
- Enables automatic data processinginformation already entered or retrieved can be employed in other data processing or communications activities.
- Promotes simplification of procedures it avoids repetition and allows for the development of a simplified standard format for documentation, payment systems etc.
- Increases productivity and efficiencyfewer people are required for data entry and operations, less storage space is required for paper and documents, and data transmission is much faster.
B. Global Positioning Systems GPS
Global Positioning Systems (GPS) use satellites to track in
real time the location of vehicles or equipment. The technology
was developed by the US Department of Defense as a world-wide
navigation and positioning resource for military and civilian
use. Today its benefits are enjoyed by shipping companies,
aircraft operators, trucking companies and others in freight
and passenger transportation.
GPS is based on a constellation of 24 satellites
orbiting the earth over twenty thousand kilometers high. These
satellites act as reference points so that air, water and
ground vehicles can "triangulate" their position.
It is much like a high-tech version of the Boy Scout technique
of taking compass bearings from mountain peaks or fixed objects
in order to locate a point on a map.
DGPS (Differential GPS) is a further refinement
on GPS, and enables greater location accuracy, up to +/- 10
m. It achieves this by filtering out the natural and man-made
errors that creep into normal GPS measurements . DGPS receivers
on board aircraft, boats, truck, survey vessels, etc. enable
operators to pinpoint their location very accurately. This
is extremely useful for off-shore exploration, survey activities,
truck operations, aircraft operating in remote areas where
location accuracy is very important.
The major benefits of GPS include the following:
- It is a free navigation system enabling
high degree of accuracy for navigation and location determination.
The US government is responsible for the satellite operations
and does not intend to impose any user charges.
- It enables aircraft and helicopters
can operate in low visibility conditions e.g. fog or land
in areas without artificial lighting.
- It allows marine vessels to operate
without radar and conventional aids to navigation. Major
light stations and fog horns become redundant.
- It provides accurate location references,
especially useful for surveys and offshore exploration.
- It enables the precise location and
tracking of vehicles, packages and containers. This benefits
trucking and courier companies whose customers want to keep
track of where their packages are located. Today, it is
possible for the customer to track a package via his/her
own computer and modem. It is becoming increasingly popular,
especially for major shippers using courier companies.
- It allows sophisticated high density
traffic systems (e.g., commuter rail,: couriers) to operate
safely and efficiently. Accurate vehicle location is extremely
important in high-density urban transport systems, in order
for them to work efficiently and avoid accidents and other
unsafe operating conditions.
C. Geographic Information SystemsGIS
Geographic Information Systems (GIS) enable electronic maps
to be produced for highway and railway networks. They also
provide electronic charts for marine navigation. Unlike conventional
maps, electronic maps and charts can be integrated with other
technology, such as Automated Equipment Identification (AEI),
to create useful applications such as routing and tracking
programs. These are becoming more and more popular with trucking
and courier companies, who depend on the technology to improve
their efficiency and safety.
Electronic maps can be easily altered and
manipulated via the use of computers, enabling more specialized
applications to be achieved e.g. displaying rig and vessel
locations for off-shore activities or rail car locations in
particular corridors.
Currently, electronic maps are being developed
for major highway and rail systems in the US. Electronic charts
are also used by Canadian marine carriers on the Great Lakes
and by Coast Guard.
GIS, when combined with other communications
technologies, form an integral component for the following
applications.
Routing systems truck
Allows trucking companies to plan the most efficient long
distance routing with various pick-up/drop-off combinations.
Vessel traffic systems air and marine
Allows real time location of vessels in a port or restricted
waterway. This allows VTS operators to inform ships what
route they should use to avoid collisions or groundings.
Navigation systems air and marine
Provides pilots with accurate landing/take-off routings
and instructions to avoid collisions or crashes, especially
in remote areas or during periods of limited visibility.
Cargo tracking intermodal
Enables container owners or shippers to locate their containers
on a map on a real time basis.
GIS provide the following benefits:
- They allow for extremely accurate map
production.
- The maps can be updated quickly with
new information.
- Maps and charts can be corrected by
carriers/operators to best reflect their operations.
- GIS provides for route and trip planning
potential when integrated with real time traffic monitoring
systems.
- Trip planning after commencement is
also possible, enabling trucks to take different routes
to make more efficient pick-ups, avoid traffic congestion,
accidents or other travel impediments ahead.
- It allows for greater operating efficiency
and reduced idle time, by increasing the capacity utilization
of vehicles, vessels, aircraft, etc.
D. Automatic Equipment IdentificationAEI
With Automatic Equipment Identification (AEI) systems, transport
equipment (e.g., truck trailers, rail cars, containers) can
be equipped with individual electronic transponder. Each transponder
has a unique code. The code is detected by an interrogation
unit, usually located at the terminal gates or at fixed points
along route.
Details of vehicles or containers/packages
detected by the interrogation units are recorded and/or sent
to central location for data processing. Data could include,
vehicle number, weight, time at locations, weight in motion,
etc. This data in turn can be used in other EDI applications,
such as customs declarations, fuel tax payments, etc. Automated
vehicle identification (AVI) incorporates similar technology
as AEI.
AEI provides the following benefits:
- Equipment and vehicles can be tracked
and time/location data used in other processes.
- It increases the speed and accuracy
for equipment/vehicle identification.
- Reduces manpower, errors and delays
associated with manual tracking.
- Increases container and vehicle turn
around time, leading to greater operating efficiencies.
- Integral for tracking and positioning
systems currently employed by container port operators,
trucking companies, couriers and rail companies.
E. Mobile CommunicationsMC
Mobile Communications (MC) consists of two-way voice and data
communications between a moving vehicle and a terminal or
ground station. It is one of the oldest forms of IT. Early
examples include walkie-talkies, CB radios etc.
The technology enables real time transmission
of voice or data via radio, cellular and satellite devices.
Data can include electronic mail, EDI, vehicle or cargo monitoring
information etc. For example, a vehicle's location, operating
performance, fuelefficiency, weight and container number could
be sent back to the fleet headquarters to analyze driver performance
or the efficiency of routing decisions.
MC offers the greatest scope of all information
technologies, as it is the main conduit for voice/data transmission.
Intense competition in the field, combined with sophisticated
technology is increasing the potential for the quantity and
speed of data transmission at lower per unit costs. As MC
is so flexible and available, it is employed in all modes
and incorporated in most IT applications.
F. Electronic Funds TransferEFT
Electronic Funds Transfer (EFT) allows for the payment for
goods or services electronically. With EFT, funds moves between
banks and countries safely and securely. Time consuming and
wasteful paper documentation is eliminated and the whole transfer
process is speeded up.
The SWIFT system (Society of Worldwide
Interbank Financial Telecommunication) is employed by most
banks in international trade. It is a tested system and provides
a secure electronic conduit for payments. This North American
system in place with most major banks and financial institutions.
e.g., Interac, Cirrus etc.
EFT promotes increased speed of payment
and documentation. This reduces administrative costs for all
parties. Starting with the paperless invoice, or electronic
request for transport services, the EFT process complements
and closes the loop for commercial transactions in transportation.
EFT is currently being incorporated into
communication via the Internet. While there are current concerns
regarding the safety and confidentiality of the transfer process,
new security procedures and encryption processes are being
developed to fully utilize this communications corridor.
III.
INFORMATION TECHNOLOGY APPLICATIONS
The
six types of technology reviewed in the previous chapter are
currently being utilized in an enorrnous array of applications
in the transportation industry. The most prominent IT applications
for the transportation sector include the following:
- Intelligent Vehicle SystemsIVS
- Traffic Management SystemsTMS
- Fleet Management SystemsFMS
- Just-In-Time delivery
- Positioning Systems
- Tracking Systems
- Bar Coding Systems
- Internet
- Electronic Commerce
These applications require various types
and combinations of information technology, discussed earlier.
A. Intelligent Vehicle SystemsIVS
The concept of Intelligent Vehicle Systems (IVS) is based
on technology enabling vehicles to act "intelligently".
IVS incorporate advanced computer, coramunications, and sensor
technologies in vehicles an along routes.
"Intelligent" vehicles improve
the perforrnance of transport systems by operating in the
most technologically proficient hence overall efficient manner.
Human error is reduced as vehicles are able to respond more
quickly to situations or provide instantaneous data feedback
for operators. IVS is making the most inroads in trucking,
freight and commuter rail systems.
The following are the major types of IVS
available today.
- Advanced Trip Planning (ATP)Provides in formation on preferred routing, and optimum travel times.
- Advanced Travel Conditions System
(ATCS)Provides information on road, traffic, and weather conditions
- Advanced Travel Orientation System
(ATOS)Identifies current user location, and provides navigation information.
- Advanced Business Information System
(ABI)Provides information on local facilities, products.
- Advanced Mobile Communication System
(AMCS)Provides direct voice and data communication between vehicles and stationary terminals.
- Automatic Vehicle Identification
(AVI)Identifies passing vehicles based on some form of electronic license plate.
- Weigh-in-Motion (WIM)Measures axle and gross vehicle weights for commercial trucks.
- Advanced Corridor Control System
(ACCS)May include traffic incident detection and management, control of access and traffic flow, and demand management features for a specific corridor.
- Advanced Area-Wide System (AAWS) Includes traffic flow optimization, and control of street parking.
- Advanced Assist/Control System (AACS)May include monitoring of driver behavior, driver assist (gap control), vehicle control (governed speed, automatic braking), and automatic chauffeuring.
B. Traffic Management SystemsTMS
Traffic Management Systems (TMS) incorporate IT technology
to promote more efficient use of existing transport systems.
TMS can increase the safety, mobility and
efficiency of vehicles operating within the transportation
system by:
- Decreasing the environmental impact;
through improved fuel efficiency, lower emissions, reduced
noise and congestion.
- Reducing fuel consumption by maximizing
the overall operating efficiency of the system.
- Efficient operation, reducing down time
and improving vehicle and system capacity utilization.
- Reducing the risk of accident, and consequential
damage. TMS allows operators to maximize the use of vehicle
technology, reducing the chance of human error.
TMS are used extensively in trucking, marine
and railway modes.. Two examples are considered in more detail:
- IVHS Intelligent Vehicle Highway Systems
- VTS Vessel Traffic Systems
1. Intelligent Vehicle Highway Systems
Intelligent Vehicle Highway Systems (IVHS) incorporate
most IVS technologies. TMS improves traffic flow, especially
around urban areas. For highways, congestion is reduced,
allowing trucks and traffic to make better time. This
improves overall capacity utilization and efficiency.
Traffic control devices adjust to real
time traffic for improved performance. The flexibility
to adjust to real time situations as opposed to responding
to a preset program makes IVHS a powerful planning tool
for the future.
Current examples of IVHS technology
includes:
- overhead or roadside changeable
message signs;
- synchronized traffic lights;
- congestion analysis systems allowing
police or ambulances to get to a specific location via
the quickest route;
- toll booth systems, including electronic
tolling, optimizing traffic throughput.
2. Vessel Traffic SystemsVTS
Vessel Traffic Systems (VTS) increase safety and efficiency
of marine vessel traffic (e.g., in congested ports or
high traffic density restricted waterways like the St.
Lawrence Seaway). They have the capability to interact
with traffic and respond to traffic situations. Via two
way communication and real-time vessel location systems,
they allow for unsafe or inefficient traffic situations
to be avoided.
VTS also reduces traffic levels and
lessens the complexity of traffic flows. This improves
safety and lowers the risk of collision. VTS also reduces
the potential for ships exceeding their technical limitations,
due to adverse weather conditions, ice or fog. For example,
small vessels would stay at shore with advanced weather
conditions made available to them. Large vessels would
be aware of the potential for moving icebergs in the region.
Overall, Vessel Traffic Systems will
minimize:
- the cost of resources used, through
overall operations efficiency. Fuel consumption is optimized
with main engine use being reduced. Efficient routings
also improve overall fuel efficiency;
- the number and effects of accidents
through collision avoidance procedures,
- the subsequent human and vessel
injury;
- potential for further accidents
resulting from the initial incident. Chain reactions
are thus avoided;
- environmental damage associated
with vessel leaking-cargo or fuel.
C. Fleet Management SystemsFMS
Fleet Management Systems (FMS) are management tools which
enable a truck fleet's operations to be managed effectively,
thereby increasing efficiency and lowering costs. FMS can
significantly reduce fuel consumption and emissions. Aside
from the environmental benefits of lower emissions, fleet
managers have a strong financial: incentive to implement fleet
management programs to reduce fuel costs.
The following major FMS types are available
in the market today:
- 1. Integrated systems
Integrated systems are designed to help control a fleet's
transportation costs and increase its productivity.
Typically they perform following functions:
- cash management (e.g. track overdue
reccivables, payables, interline reconciliations),
- operations (matching loads to available
drivers, tracking fuel taxes, keeping a record of backhauls
available),
- management reporting (financial
and business trends, sales and profitability analysis),
and
- billing.
- 2. Routing systems
Vehicle routing systems have two main uses:
- They can be used to create optimal
pickup and delivery (P&D) in urban areas, where the
number of stops is very high (e.g. school bus routes,
beer delivery etc.).
- They can determine the best long
distance routes to utilize, and provide supporting graphics
and trip details.
- 3. Dispatch systems
These systems organize a fleet's daily dispatch. They can
communicate immediate shipment or work order information
to drivers. They also offer immediate identification of
special handling requirements, and immediate tracing of
customer shipment.
Benefits include the following:
- reduced fuel usage,
- allow for long term planning,
- elimination of breakbulk cargoes,
- reduction of overall cycle time.
- 4. Maintenance systems
These systems are computerized databases of maintenance
records for each vehicle in a fleet.
Information stored includes:
- identifying records (e.g. unit description,
serial number, plate number, year, company, terminal,
etc.),
- ongoing information recording (e.g.,
odometer reading, current hour reading, etc.)
- on-going maintenance information
(e.g., repairs carried out, parts ordered, etc.).
This results in:
- improved fuel efficiency,
- reduced overall maintenance costs
and down time.
- 5. Onhoard monitoring systems
These systems monitor vehicle performance.
The following equipment is used:
- computer and sensors installed in
the vehicle,
- means of data transfer e.g. memory
cartridge or direct connection,
- computer software.
Basic services include frequency measurements
(e.g. engine speed, vehicle speed, idling time and fuel
consumption). Add-ons could include reports on P&D, state
or provincial boundary crossings and trip expenses.
These systems provide the following
benefits:
- monitor driving habits,
- track fuel economy by vehicle,
- schedule and monitor preventative
maintenance,
- provide a detailed event history
for accident analysis.
- 6. Miscellaneous
There are numerous specialized programs designed for:
- keeping track of driver records,
- maintaining fuel tax reporting requirements,
and
- general administrative duties.
Benefits include:
- better fuel efficiency, and
- lower maintenance costs.
D. Just In Time
Just In Time (JIT) is an inventory replenishment method whereby:
- a company keeps minimal stocks on hand,
- suppliers deliver only quantities immediately
required,
- inventories are carried by suppliers
as opposed to the purchasers.
This results in a streamlined accelerated
transportation and distribution process. It requires accurate
communications between shippers and carriers, utilizing the
latest information technology. EDI and mobile communications
(MC) figure prominently here.
Information technology for the integration
of inventory control and transport is critical. Carriers,
especially truckers, have to meet exacting schedules. EDI
and scheduling software are used extensively for scheduling
and documentation control. Direct electronic links between
the supplier and purchaser enable inventory to be minimized,
and transport capacity utilization maximized.
JIT is used by most
- large manufacturing industries,
- automobile manufacturers and parts suppliers,
- major retail suppliers and outlets,
- food distributors.
E. Tracking systems
Satellite tracking systems are an application that permit
carriers, intermediaries and shippers to know precisely where
their goods are physically located, often in real-time. These
systems are used extensively in trucking industry (e.g. tracking
allows operators to pre-arrange agricultural inspections,
customs documentation, etc.).
The systems consist of onboard terminals
and PC-based communications software. They allow users to
access data through their commercial service provider.
While single mode tracking is not new,
the future challenge lies in multi-modal tracking. Some container
companies, e.g. Maersk, Sea-Land have systems in place. However,
outside of the container shipping and courier industries,
they are generally not widespread.
The following tracking systems are available:
- Basic systems (e.g. single mode),
- Trailer tracking systems (e.g., tracking
the location of trailers for scheduling, inspections etc.),
- Driver performance reporting systems
(e.g. driving hours, average speed and idle time),
- Vehicle diagnostic reporting systems
(determines how the vehicle is operating, e.g. odometer,
engine rpms' etc.),
- Decision support systems (optimal route
allocation).
F. Positioning systems
These are similar to tracking systems, however they focus
on determining the precise location of objects. These systems
are used extensively in the courier and LTL business.
The benefits include the following.
- Improved operations management,
via
- optional asset allocation and routing,
and
- tracking assets and dynamic response.
- Improved customer service through
- rapid and flexible response, and
- enhanced EDI integration.
- Enhanced administrative compliance (e.g.
customs, fuel tax, inspections, licensing)
- More effective positioning systems,
enabling operators to:
- streamline paper work,
- provide compliance evidence,
- reduce inspection downtime, and
- accumulate historical data.
- Improved safety and security.
G. Bar coding
Bar coding is used by most courier companies and LTL carriers.
When combined with tracking and positioning systems, it enables
containers, packages and shipments to be tracked through the
distribution systems.
Shipments are scanned when received, delivered,
and at key handling points. Standard technology includes hand-held
reading devices with communications links. to central computing
systems.
Data is uploaded onto PC, minicomputer
or mainframe based systems. The information can be accessed
by shippers and/or received via their communication systems.
H. Internet
The Internet is a world-wide communications highway linking
companies and individuals 2 via computer. This system has
become increasingly popular due to cheaper, more sophisticated
softwere and hardware becoming available.
The Intemet can be used for the following:
- E1ectronic communication between suppliers,
carrier and receivers.
- Advertising, promotion and scheduling
via web sites
- Direct interface with customers, e.g.
providing schedules, order processing directly to customer
sites
- Potential for electronic funds transfer
once problems of transmission security have been solved.
The benefits include:
- Low cost to users. The only costs are
subscription fees and cost of creating a home page.
- Accessibility, via current telephone
systems.
- Information for customers, suppliers,
etc. is made easily available. Convenient access to information
is critical for transportation companies to be competitive.
I. Electronic commerce
The purpose of employing electronic commerce is to create
paperless document flow. Electronic commerce employs EDI and
EFT technology to create order/payment systems.
Electronic commerce is currently used for:
- Invoicing,
- manifests,
- customs,
- payments.
The primary benefits are as follows,
- Re-keying of input data is avoided,
- Rapid transmission of orders and payment,
reduces payment period and improves operating margins,
- Large number of participants receive
more accurate information. This benefits large companies
spread over a large territory or operating in different
countries,
- Potential for invoiceless payments,
significantly reducing the time an expense associated with
the distribution process.
J. Future technology
1. Voice recognition
Voice recognition technology has evolved during the past decade.
As the technology becomes more sophisticated, keyboard data
entry will be reduced. This will increase the speed and accuracy
of electronic communication.
2. Data warehousing
With the advent of bar-coding and point-of-sale information,
massive quantities of data are available to customers and
carriers. This data is now being warehoused and analyzed
to identify product flows, trade patterns, container routings,
performance analysis, etc.
3. Integrated enterprise systems
This is the integration of software and other types of IT.
Current off the shelf IT is bundled and reprocessed by outside
vendors to create new technology.
4 Sophisticated bar-coding
Bar-coding is currently popular in the retail sector. Sophisticated
bar-coding will enable containers and vehicles to be tracked,
not just packages. The key is to develop internationally
recognizable bar code standards to facilitate world-wide
tracking and tracing.
5. Internal package tracking The initial package tracking systems initially consisted of a simple barcode containing a waybill number. Recent barcode systems are significantly more sophisticated, able to convey the weight, number of parcels in the shipment, and other elements of the waybill. However, the next step in package tracking systems is here with the "smart stamp that packs some 256 bytes of data, a battery and an antenna into an casing the size of a large postage stamp. Information on each shipment is loaded onto a reusable, affordable stamp, which is attached to the package. The stamp transmits the information, which can be picked by a scanner up to a few meters away. The results are impressive as the high labour cost of package scanning is eliminated and package tracking can truly be considered real-time. The next wave of stamps will likely include a transponder onboard, enabling real-time exact position tracking.
6. Customs clearance systems
The recent roll-out of ACROSS by Canada Customs and the
greater use of EDI have proved to be a major step forward
in getting the package cleared and to the customer faster,
at a lower price. Eventually, the internet is expected to
become the backbone of the Customs system for more widespread
application.
7. Dispatch systems
Many dispatch communication systems exist today ranging
from private radio wave systems to cellular to PCS. The
digital PCS system represents the most promising system
at this time, but ultimately the provider of the lowest
cost, reliable system will prevail in the long term. The
dispatch systems are also beginning to integrate sophisticated
GIS into their systems, but the major breakthroughs are
expected as private dispatch systems work securely on the
net.
IV.
ISSUES IN INFORMATION TECHNOLOGY AND TRANSPORTATION
The
following major issues in information technology and trends
in the transportation industry will impact on IT development
applications in the future.
A. Information technology issues
- EDI standardsThere are two standards employed today X12 and EDIFACT. Users of IT must conform to these standards in order for integrated transportation systems to be effective. In the future, a common standard will have to be developed and recognized by all users in order to maximize the effectiveness of EDI.
- Systems compatibilityHardware and software systems must be compatible in order for electronic commerce and integrated IT to be effective. There are numerous IT systems in the market place and compatibility is a major barrier to the effective use of IT. As with standards, when systems become more compatible in the future, the use of IT will dramatically lower operating costs.
- New computer technologyNew and faster hardware combined withincreasing sophisticated software has greatly enhanced the use of IT in transportation. Overall costs are decreasing as new systems become more powerful and adaptable.
- Data and transmission securityTransmission security is of paramount importance for electronic commerce. Payments, especially international, cannot be made unless customers and financial institutions are comfortable with the security of the electronic chain. Increased investment in security procedures will be necessary in the future, especially with the growing use of credit card payments via internet.
- PartnershipsPartnerships between shipper, receivers and transportation companies will enable effective communications systems to be established. Partnerships between government and industry for research and development of new technology will be required.
B. Trends in transportation
The following major changes are underway in the transportation
industry.
- RestructuringMany carriers, logistics providers and government transport departments have recently restructured or are in the process of downsizing, focusing on core competencies and reducing costs.
- GlobalizationAll modes of transport are now realizing that they are in a global marketplace. Air and marine carriers are under more global competition. Truck and rail carriers now must reach across national boundaries to successfully serve their customers.
- Network consolidationMany carriers have set up hub and spoke operations and are in the process eliminating some regional facilities.
- Direct deliveryShippers want carriers to provide door-to-door service thus carriers must offer intermodal service through strategic partnerships or integrated operations.
- Shrinking lead timesShippers want to reduce "time" in the system thus carriers must be more time conscious and able to trace and track product.
- Focused productionSome industries have gone to focused factories concepts (one factory producing one product and supplying all others). The transportation industry must respond to the time and service demands of such concepts.
- Integrated logisticsSome shippers want carriers to offer full service logistics services.
- Quality managementConcepts like ISO 9000 are now common in the manufacturing industry. As suppliers to this industry, carriers must be quality certified as well.
- User payMany governments now want to tax the users of the transportation system instead of taxing the general public. User pay could be in the form of highway tolls, airport tax, air ticket tax, and port user taxes.
- Change in ownership and operation
of transportation infrastructure Traditionally, governments have been the owners and operators of much of the transportation infrastructure. This is changing in many countries as airports, highways, air navigation systems, railways, etc. are privatized.

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